Support Center
Contact Us
Email us with your question. It helps to include your device, the app version (shown in Settings) and a screenshot if something looks wrong.
support@kesmichq.comGetting Started
How do I create an invoice with my voice?
- Tap the microphone button at the bottom of the home screen.
- Choose Invoice or Quote, then describe the job, for example "Fitted 3 sockets for Jamie Brooks, 4 hours labour". You can also type it.
- Tap Create invoice. Check the draft, change anything you need, then save.
The microphone isn't working
Make sure the app is allowed to use the microphone and speech recognition. On iPhone, open the Settings app, scroll to KesMic Invoice and turn them on. On Android, open Settings > Apps > KesMic Invoice > Permissions. You can always type the job instead.
How do I make the AI use my prices?
Add your products and services with their prices to your Catalog. When you describe a job, matching items are filled in with your saved prices. Always review the draft before saving.
How do I add my logo and business details?
Open Settings and tap your business profile at the top. Add your logo, contact details and tax ID. They appear on every new invoice and quote PDF.
How do I change the invoice design?
Open Settings > Documents to pick a template, design your own and set default notes and terms.
How do I send or print an invoice?
Open the invoice and view the PDF. Use the share button to send it by email, message or any app, or the print button to print it.
Can I use the app in Spanish?
Yes. Open Settings > Language. Invoices and quotes keep their own language, so you can bill customers in English or Spanish.
Subscriptions
What is the difference between Free and Pro?
Free includes a limited number of invoices, quotes and AI drafts each month, plus a limited number of customers and catalog items. Pro removes these limits. See Settings > Subscription in the app for current details and prices.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple or Google, and you can cancel any time.
- iPhone / iPad: open the Settings app, tap your name, then Subscriptions, or visit apps.apple.com/account/subscriptions.
- Android: open Google Play, tap your profile, then Payments & subscriptions, or visit play.google.com/store/account/subscriptions.
Deleting the app does not cancel a subscription.
I paid but Pro isn't showing
Open Settings > Subscription and tap Restore purchases, using the same Apple or Google account you paid with. If it still doesn't work, email us.
How do I get a refund?
Payments are processed by Apple or Google, so refunds are requested from them. For Apple, visit reportaproblem.apple.com. For Google Play, use your order history in Google Play.
Account & Privacy
How do I delete my account?
Open Settings > Delete account in the app. This permanently removes your account and its data. More about account deletion.
How is my data used?
Read our Privacy Policy and Terms of Service.